1. Payment Agreement

By choosing to make a payment, you acknowledge and agree to the following terms:

• Agreement Acceptance: When you initiate a payment, it is understood that you fully accept and abide by the terms and policies outlined here.
• No Refunds for Diamond Top-ups Success: We do not offer refunds for diamond top-ups success. If your top-up is in pending status for under 5 hours, we will refund the money.

2. Refund Policy

In the event of a refund request, please be aware of the following conditions:

• Refund Eligibility: Refunds are available only for top-ups that are not successful or are pending for under 5 hours, under specific circumstances, and eligibility will be determined on a case-by-case basis.
• Processing Time: Refund processing may take up to 3 business days from the date of approval.

3. Fraud Prevention

We take fraud prevention seriously to ensure a secure environment for all users. If there are suspicions of scam or cheating:

• Verification Process: To address potential fraudulent activities, you may be required to verify your identity by providing an ID and recording a video explaining the issue.
• Resolution Time: The resolution process for fraud-related cases may extend up to 48 hours.

4. Changes to Terms and Conditions

Any changes will be effective immediately upon posting on the website.

• User Acknowledgment: Continued use of our services after any changes constitutes acceptance of the new terms and conditions. Users are encouraged to review the terms regularly.
• Discontinuation of Services: We reserve the right to discontinue any aspect of our services at any time, including the sale of diamonds, without prior notice.

5. Privacy Policy

• Data Collection: We collect and store personal information provided by users during registration and transactions. This information is used solely for providing and improving our services.
• Data Security: We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
• Third-Party Services: Our website may contain links to third-party services. We are not responsible for the privacy practices or content of these services.

6. Governing Law and Dispute Resolution

• Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which our company is registered.
• Dispute Resolution: Any disputes arising from or relating to these terms and conditions shall be resolved through binding arbitration in accordance with the rules of the relevant arbitration body. The arbitration decision shall be final and binding on both parties.

7. Contact Information

• Customer Support: For any questions or concerns regarding these terms and conditions, users can contact our customer support team via the contact details provided on the website.
• Business Hours: Our customer support team is available during business hours as listed on the website. Responses to inquiries may take up to 48 hours.